FAQ

FAQ

Here we answer often askes questions:

Who or what is Rebecca Steel?

Rebecca Steel is a handmade label from Bonn in Germany. Owner of the label is Elena, who makes handcrafted body modification accessories for you with lots of love.

 

What forms of payment do you accept?

You can pay your order easily via paypal or via bank transfer. If you pay via paypal you don't have to pay paypal dues. Please notice that you could have to pay dues for a bank transfer, please ask your bank for dues of bank transfers to Germany. In our order confirmation, which you get after ordering (please check your email spam folder if you didn't get one) you can find our bank data for a bank transfer. We check our bank account several times a week and you'll get a payment confirmation via email when your money is credited. Your order gets manufactured after your money is credited to our paypal or bank account.

 

How long is the manufacturing time?

All articels are lovely handmade. Your order gets manufactured after your money is credited to our paypal or bank account. The manufacturing and the hardening can take several days, so we need 11-40 days until delivery. Sometimes it takes less time, sometimes more, please be understanding. We are always trying to make and deliver your jewelry as quickly as possible. When we consign your package to the post office, you get a delivery confirmation via email.

 

What are your plugs and other jewelries made out of?

Our jewelries consist of high-quality fashion jewelry metals. Our plugs consist of fashion jewellery frames with glass or acrylic stones and fixed acrylic plugs, which get closed with silicone o-rings.

 

Which plug sizes do you offer?

We manufacture plugs in 8-36mm (0,31-1,42inches).

 

Why do you offer each plug model only in certain sizes?

Each type of frame, which get fixed on the plugs, has a fixed size. Some frames are too small for big plug sizes or the other way around, too big for small plug sizes.

In every article text you can find the frame diameter.

 

How long does shipping take?

If you're in Germany, your order should arrive 2-3 days after you got our delivery confirmation via email. It generally takes me up to 11 business days to get your order made and shipped and it can be around 2-3 business days to get to you after it is shipped. International customers, normally orders arrive 2-3 weeks after their ship date, but it can take anywhere up to two months to arrive after their ship date because the packages can be held at customs. Any import taxes due are the responsibility of the buyer as well.

 

What are the postage costs?

We are shipping worldwide.

The postage costs are 4,99€. The delivery is insured.

 

Duties & Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Rebecca Steel, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Germany may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Custom Order

You have special wishes how your plugs have to look like? We love to manufacture custom plugs for you. A manual you can find here.

 

Returns

Because our jewelry is individually manufactured and because of the hygiene act our jewelry is unfortuntely not returnalble. If your jewelry got any issues while delivering, we allow us to repair the damaged parts. Please contact us via email (mail@rebecca-steel.de) if your jewelry got damaged while delivering.

 

Follow these instructions to keep your plugs in good shape:

Please protect your Rebecca Steel jewelry against water, creams, lotions, makeup, salves, heat, blows and shocks. As with any plugs try your best not to drop/cause harm to them as much as you can! They do have the potential to break and be scratched.

Please remove your jewelry before every shower, swimming, going to bed or having a sauna (keep them out of any extreme heat).

For cleaning you can use a slightly moistened cloth.

So you'll have espacially long time fun with your Rebecca Steel jewelry.

 

 

You have other questions?

No problem. You can send us an email, we answer as fast as possible to all of your questions :).

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